Protecting Yourself from the Hi Mum Scam: What You Need to Know

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In this world we life where technology keeps us all connected with friends family and loved ones. It is an unfortunate that this also opens the door ways to a range of scammers who prey on our emotions.

Scammers are constantly seeking and  finding sneaky new ways to prey on our emotions. Tricking people into giving them money, and the Hi Mum scam is no exception. 

Also known as the “Grandparent Scam,” this tactic targets parents and grandparents by pretending to be a child or grandchild  in need of money. In this guide, we’ll delve into the “Hi Mum” scam, a clever ploy that seeks to deceive and extract money from you. But don’t worry; by the end of this article, you’ll be equipped with the knowledge to protect yourself.

Understanding the Hi Mum Scam

The “Hi Mum” scam usually begins with a surprising message from a familiar name, often a friend or family member generally a child or grandchild, via email or text. This message grabs your attention by pretending to be someone you know, but in reality, it’s a cunning scammer.

The scammer will claim they’re in trouble or need urgent help, playing on your emotions to make you more susceptible to their scam. Generally claiming to have lost or broken their phone, and had to get a new number.  Following on from this they will say that they are in some sort of financial issue due to the changeover to the new phone and will ask for financial assistance. 

Once the emotional hook is set, they’ll ask for money, usually via wire transfer or gift cards. This is the ultimate goal of the scam – to take your hard-earned cash. They can also ask for personal information such as bank details or credit card information.

It’s important to remember that scammers are experts at manipulating emotions and may sound very convincing. They may even know the name of your child or grandchild to make the scam seem more real.

Identifying Red Flags

There are a few key things to watch out for that can indicate you’re dealing with a scammer:


      • They ask for money to be wired or sent via gift card. Scammers often ask for money to be sent this way because it’s difficult to trace and recover.

      • They ask for personal information. Never give out personal information, such as your banking details or credit card information, to anyone you don’t know. 

      • They’re vague about details. Scammers may not know much about your child or grandchild, so they may be vague about details or names.

    Steps to Take If You Suspect a Hi Mum Scam

    If you receive a txt or email that you think may be a Hi Mum scam, don’t panic. Here are a few things you can do:


        • Verify their identity.  Scammers won’t know the details only your real loved one would. if they claim to be a child or grandchild, try to verify their identity by asking questions only they would know the answer to.

        • Don’t send money. Never send money to anyone without thoroughly verifying their identity. Financial transactions are a one-way street; once your money is gone, it’s almost impossible to recover. 

        • Contact the real family member. Always double-check with the person claiming to be your loved one. Call them or use a different method of communication to confirm their identity.

        • Report the scam. If you’ve encountered a “Hi Mum” scam, report it to your local authorities and the relevant online platforms. This helps protect others from falling victim to similar schemes. 
        • Stay Informed. Scammers are always adapting. They might use new tactics or technology to make their scams more convincing. Staying informed about the latest developments is crucial.

      Impact and Consequences

      The “Hi Mum” scam has left a significant mark on the Australian population. In 2022 alone, over 11,000 incidents of this scam were reported in Australia, resulting in staggering financial losses estimated to have exceeded $7.2 million. These statistics underscore the urgency of understanding and combating this deceptive scheme.

      Beyond the financial impact, falling for such a scam can take an emotional toll. The feeling of being deceived by someone you trust can be distressing.


      In a world full of technology and connectivity, staying informed and vigilant is your best defense against scams like the “Hi Mum” scam. Remember, it’s essential to verify identities, avoid hasty financial transactions, and report scams promptly.

      The Hi Mum scam is a cruel tactic that preys on parents and grandparents, but by being aware of the red flags and knowing what to do if you suspect a scam, you can protect yourself and your loved ones. 

      Remember, never send money to someone you don’t know or haven’t verified, and always be cautious of unsolicited txts or emails asking for money or personal information.    


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